How to Connect Plivo
You can connect Plivo to WordPress by adding your Plivo Auth ID, Auth Token, and SMS-enabled number to Texty. Connect and activate the gateway, then send a test SMS before you turn on store alerts.
What do you need before you start?
Section titled “What do you need before you start?”You will need:
- Texty installed and active.
- An account with access to the Plivo Console.
- Your Plivo Auth ID and Auth Token.
- An SMS-enabled Plivo number.
- A phone that can receive your test message.
If you have not chosen a provider, read how to connect your first SMS gateway.
Keep your Auth Token private: Do not show it in screenshots or send it in a support request.
Where do you find your Plivo credentials?
Section titled “Where do you find your Plivo credentials?”Your Auth ID and Auth Token appear on the overview page in the Plivo Console.
Sign in to the Plivo Console. Open the account overview.
Copy your Auth ID. Reveal your Auth Token, then copy it. Find the Plivo number you plan to use for SMS.
How do you connect Plivo to Texty?
Section titled “How do you connect Plivo to Texty?”Log in to your WordPress admin.
Go to Texty > Gateway. Open the gateway configuration and select Plivo. Paste your value into Auth ID& Auth Token.
Enter your number or approved name in From Number. Click Connect. When the connection succeeds, click Activate.
Expected result: Plivo now shows as active. Texty will use it for each new SMS.
How do you test the Plivo connection?
Section titled “How do you test the Plivo connection?”To test if the Plivo is proper connected, you need to open the Dashboard tab in Texty and find the Quick Send SMS feature. Enter a phone number with its country code.
Next, click Send Test. Check the phone for the test message. Open Texty > SMS Logs and review the new record.
A good send means Plivo took the message. It does not prove that the phone got it. If no SMS arrives, check the Texty log and your Plivo message log.
For more detail, follow how to send a test SMS.
Why is Plivo not connecting or sending?
Section titled “Why is Plivo not connecting or sending?”| Problem | What to check |
|---|---|
| Texty rejects the connection | Copy the Auth ID and Auth Token again. Remove extra spaces. |
| The test says no gateway is active | Return to the Plivo gateway and click Activate. |
| Plivo rejects the sender | Use an SMS-enabled number from your Plivo account. |
| A trial send fails | Make sure the receiving number is verified in the Plivo sandbox. |
| The phone number is invalid | Use the full international format with a plus sign and country code. |
| Plivo accepts the SMS, but it does not arrive | Check the Plivo message record, account funds, sender rules, and destination rules. |
Some countries need an approved sender or extra account checks. Review the rules for each country where you plan to send SMS.
What should you do next?
Section titled “What should you do next?”Your Plivo connection is ready when the test reaches your phone and appears in SMS Logs. Enable one Texty notification next, then test it with a real site event.
To change providers later, follow how to switch or disconnect an SMS gateway.