Frequently Asked Questions

CartPulse is an abandoned cart recovery plugin for WooCommerce. It tracks every cart a shopper leaves behind and sends automatic recovery emails from inside WordPress — no external platform to sign up for and no separate account to manage.

Most stores are tracking abandoned carts within five minutes. Install the plugin, activate cart tracking from your WooCommerce settings, and CartPulse starts working immediately. The pre-built email templates are ready to go. No design or coding required.

No. CartPulse is a paid plugin. One plan includes every feature listed on the pricing page.

It never leaves your server. CartPulse is a WooCommerce-native plugin with no third-party cloud, no external accounts and no per-contact fees — your customer data stays in the store it was collected in.

Yes. There are no prerequisites beyond a WooCommerce-powered site, and pricing is a flat annual rate that never scales with your customer count — so a new store pays what an established one does.

An abandoned cart recovery plugin tracks the carts shoppers leave behind in your WooCommerce store and gives you a way to win them back — in CartPulse’s case, with automatic recovery emails sent from inside WordPress.

There are none beyond WooCommerce itself. Any WooCommerce-powered site can run the plugin.

Yes. Install and activate it on the client’s site with a valid licence key and it runs there exactly as it would on your own.

Yes. Pick the roles to exclude — Admins, Editors and so on — so staff testing the store never skew your numbers.

Yes. CartPulse saves a visitor’s cart just the way they filled it, so a recovery link puts the same items back in front of them.

Yes. Set the emails up once and the plugin runs the campaign on its own, following up on every abandoned cart to the schedule you choose.

Yes. Proven templates ship with the plugin, and you can create unlimited templates of your own with the drag-and-drop editor.

It captures a guest’s details as they fill in the checkout form, and an exit-intent popup asks for an email address before the tab closes.

Yes. Each shopper receives a unique code in their recovery email to complete the purchase with.

Yes. Cart summary data is backed up every day, so you can still read the reporting after the carts themselves have been removed.

Email Stat records what was delivered, opened and clicked, and you get an admin notification when a recovery link turns into a completed order.

No. Any WooCommerce store owner can run CartPulse without coding or any technical experience.

Yes. Translate the plugin with Poedit, qTranslate, WPML String Translations, or any other translator plugin.

Yes. As part of compliance CartPulse captures no end-user data without consent, and because it runs on your own server that data never leaves the store it was collected in.

Support runs 24 hours a day from Monday to Friday. Saturday and Sunday are off days.

After the cutoff you set. The default is 60 minutes from the last time the cart changed; pick any threshold that suits your store and CartPulse moves the cart to Abandoned once it passes.

It restores the cart exactly as the shopper left it, so they land back in your store with the same items ready to check out — CartPulse saves a visitor’s cart just the way they filled it.

No. CartPulse sends through WordPress’s own mail system, so it uses whatever your site is already configured with. Many stores add an SMTP plugin anyway to improve deliverability, but CartPulse does not depend on one.

Nothing is captured. As part of GDPR compliance CartPulse records no end-user data without consent, so that cart is still tracked for your reporting but carries no contact details to follow up with.

Yes. The unique codes CartPulse mints for recovery emails are ordinary WooCommerce coupons, so you can find them in your store’s coupon list alongside the ones you create by hand.

Each cart is tracked on its own row with its own status, value, customer and timestamp, so a shopper who leaves several carts appears several times in the Cart Overview and each one can be followed up or restored separately.

CartPulse runs inside WooCommerce on your own server, with nothing calling out to a third-party cloud. Old carts that can no longer be recovered are cleared automatically on a schedule you set, so what it keeps stays small.

Yes. Email Stat records what was delivered, opened and clicked for each email in a sequence, so you can see which one is doing the work and which needs a better subject line or a stronger offer.