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Data Deletion Instructions

Last updated: November 11, 2026

StorePulse makes plugins, apps and hosted services for online stores. This page explains what data we may hold about you and how to have it deleted. It applies to all StorePulse products.

For any request below, email [email protected] with the subject "Data deletion request".

1. Your StorePulse account

If you have bought or registered a StorePulse product, we hold your name, email, license keys, purchase records and support conversations.

To delete them, email us from the address on your account. We will delete your account data, except records we must keep by law, such as invoices and tax records.

2. Data stored on your own website

Most StorePulse plugins store their settings and data in your own website’s database, not on our servers. You control this data.

To delete it, uninstall the plugin from your site. Some plugins offer a setting to remove all their data on uninstall. If yours doesn’t, contact us and we’ll explain how to remove it.

3. Optional usage data

Some products ask whether you want to share usage or diagnostic data with us. This is off unless you agree to it. You can turn it off in the plugin settings at any time, and you can email us to delete data already shared.

4. Hosted features

Some features run on StorePulse servers, for example AI features or cloud services. We keep only what the feature needs to work.

To delete it, disconnect or turn off the feature in your product settings, then email us to remove any remaining data.

5. Connected third-party accounts

If you connect an account from another platform, such as Meta or Shopify, we store the IDs and access tokens needed to work with that account.

To delete this data:

  1. Disconnect the account in your StorePulse product settings. This stops all activity and deletes the stored access token.

  2. Remove StorePulse’s access in that platform’s settings, for example your Meta Business Suite settings or your Shopify admin.

  3. Email us to delete any remaining records linked to that account.

6. If you are a shopper at a store that uses StorePulse

Stores that use our products control their customers’ data. Please send your request to the store first. If the store asks us to, we will help them delete your data. You can also email us and we’ll pass your request to the store.

What happens after you ask

  • We confirm your request within 3 business days.

  • We complete deletion within 30 days, unless the law requires us to keep certain records. Those records are not shared and are deleted once no longer required.

  • We may ask you to confirm your identity before deleting anything.

Questions

Email [email protected].